Privacy policy



Last updated: [17/03/2026]

Trigelow (“we”, “us”, “our”) is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

1. Personal Information We Collect

When you visit or make a purchase from our website, we may collect the following personal information:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely via Shopify and third-party payment providers)
  • Order and purchase history
  • IP address, browser type, and device information
  • Any information you voluntarily provide to us (such as through contact forms or email)

2. How We Collect Your Information

We collect personal information when you:

  • Place an order through our website
  • Create an account
  • Subscribe to our mailing list
  • Contact us via email or website forms
  • Browse our website (via cookies and analytics tools)

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Arrange shipping within Australia
  • Communicate with you about your order
  • Provide customer support
  • Improve our website and services
  • Send marketing communications (only if you opt in)
  • Meet legal and regulatory requirements

4. Shopify

Our online store is hosted on Shopify Inc. Shopify provides us with the e-commerce platform that allows us to sell our products to you.

Your data is stored through Shopify’s data storage, databases, and general Shopify applications. Shopify stores your data on secure servers behind a firewall.

For more information, you may review Shopify’s Privacy Policy.

5. Sharing Your Personal Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third parties only where necessary to operate our business, including:

  • Shopify and Shopify service providers
  • Payment gateways (such as Shopify Payments, PayPal, Afterpay)
  • Shipping and delivery providers operating within Australia
  • Analytics providers (such as Google Analytics)

These third parties are required to handle your personal information securely and only for the purpose of providing their services.

6. Cookies and Analytics

We use cookies and similar tracking technologies to improve your browsing experience and understand how customers use our website.

Cookies may collect information such as:

  • Pages visited
  • Time spent on the site
  • Device and browser type

You can control or disable cookies through your browser settings, however this may affect website functionality.

7. Marketing Communications

If you choose to subscribe to our mailing list, we may send you marketing emails about new products, promotions, or updates.

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

8. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Payment information is processed securely by third-party payment providers and is not stored by us.

9. Access and Correction

You have the right to request access to, or correction of, the personal information we hold about you. To do so, please contact us using the details below.

10. Australian Customers Only

Trigelow currently ships within Australia only. Your personal information is handled in accordance with Australian privacy laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date.

12. Contact Us

For more information about our privacy practices, or if you have any questions or concerns, please contact us:

Business Name: Trigelow Beach Co
Email: contact@trigelowbeachco.com.au